Cancellation Policy

If you cancel prior to 24 hours prior to your tour, you will be refunded 100% of the tour costs, less any fees or taxes charged. If you cancel less than 24 hours prior to your tour, we cannot provide a refund, but we will try to book you onto another tour, if possible. 

Child Policy

We are often asked why we do not have a special price for children for the tours. Unfortunately, like airlines, many of tours are priced based on the use of a seat on the coach, van or car. If your child is under 2 years of age and can sit in your lap, there is no charge for your child. Each adult in your group is eligible to hold a child in their lap. Please note we do not provide child safety seats. 

Also, we do not allow children on the hiking or rock-climbing tours for safety reasons. If your child is a teenager or can show proficiency in hiking or rock-climbing, please contact us directly at hiking@italydreamtours.com to discuss booking those tours for minors. 

Special Rock Climbing & Hiking Tour Health Issues

Obviously, some of our tours are more vigorous than others. And unfortunately, not all tours are handicapped accessible. Be aware that the hiking and rock-climbing tours require you to be physically fit. You will need to be able to walk long distances over rugged, uneven, unpaved terrain while wearing a 10 kg or 20 lb (or more) backpack. Bathrooms cannot be provided and anything you want to eat, or drink will be carried by you. Rock climbing tours are guided by local professional rock climbers. They will be your instructors and they will supply the necessary equipment for your climb. Ultimately, they will have final say as to whether you can take part in the tour. If they decide that you cannot for whatever reason participate, no refund will be provided. You will also be required to sign a waiver of responsibility and an assumption of the risk agreement.

ROCK CLIMBING AND HIKING CAN RESULT IN YOUR DEATH AND OR SERIOUS INJURY. DO NOT BOOK A TOUR UNLESS YOU ARE AN EXPERIENCED CLIMBER OR HIKER. DO NOT BOOK A ROCK CLIMBING OR HIKING TOUR IF YOU HAVE A MEDICAL CONDITION THAT CAN BE EXACERBATED BY STRENOUS PHYSICAL EFFORT. 

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